Who we are

Effective date: 26/10/26

WattSystems is run by Lewis Watt, a sole trader based in Scotland. WattSystems builds websites and simple marketing systems for trade and local service businesses. In this policy, "we", "us" and "our" mean WattSystems.

We are the data controller for the personal information described here. That means we decide how it's used and we're responsible for looking after it.

If you have any questions about this policy or your information, contact us:

• Website: www.wattsystems.co.uk

This policy explains what we collect when you fill in one of our forms (including on Facebook or Instagram), contact us, or become a customer.

What information we collect

When you fill in one of our forms (including Facebook and Instagram lead forms):

• Your name

• Phone number

• Email address

• Business name, your trade, how you get your work and the area you work in

• Any other answers you give on the form

Meta (Facebook and Instagram) may also tell us which ad and form you used and when you submitted it.

When you contact us or we speak to you: your messages, call details (such as your number and the time of the call) and any notes we make about what you need.

If you become a customer: the details needed to deliver the service and bill you, such as your business details and payment records. Card payments are handled by Stripe. We don't see or store your full card number.

When you visit our website: Our website does not use analytics or advertising cookies.

Please don't send us sensitive information (such as health details) through our forms. We don't need it.

How we use it and why we're allowed to

UK data protection law says we need a lawful reason (a "lawful basis") for each way we use your information.

What we use it for

Lawful basis

Getting back to you about your enquiry by phone, text or email

Steps you asked us to take before entering a contract, and our legitimate interest in replying to enquiries

Providing the services you sign up for

Contract

Billing and keeping business and tax records

Legal obligation

Keeping a record of our conversations so we don't ask you the same things twice

Legitimate interests

Working out which of our ads are working

Legitimate interests

Sending you marketing messages

Consent, or where the law allows, legitimate interests (see the next section)

We don't sell your information, and we don't use it to make automated decisions that affect you.

Marketing messages

When you fill in our form, we'll contact you about your enquiry by phone, text or email. That's what you've asked us to do.

After that, we'll only send you marketing texts or emails if you've agreed to them, or if you're a customer (or were discussing becoming one) and the messages are about similar services. You can opt out at any time and we'll stop:

• Reply STOP to any text

• Click unsubscribe in any email

• Or email us at watt8lewis@gmail.com

Opting out of marketing won't affect any service you're already paying for.

Who we share it with

We only share your information with companies that help us run WattSystems, and only what they need.

Who

What they do

Where

Meta (Facebook and Instagram)

Runs our ads and lead forms. Meta also uses form data under its own privacy policy.

Ireland, US and elsewhere

HighLevel Inc.

Our customer management, phone, text and email system

US

Stripe

Takes payments from customers

UK, EU and US

Google

Our business email

[CHECK]

An accountant, if we use one

Business accounts and tax

UK

We may also share information if the law requires it, for example with HMRC.

Transfers outside the UK. Some of these companies store data in the US. Where that happens, the transfer is protected by legal safeguards approved under UK law, such as standard contractual clauses with the UK addendum. You can ask us for more information about these safeguards.

How long we keep it and how we keep it safe

• Enquiries that don't go ahead: we keep your details for 12 months after we last spoke, then delete them.

• Customers: we keep your details while you're a customer. After that, we keep billing and tax records for as long as HMRC requires, then delete them.

• If you ask us to stop marketing to you: we keep a note of your number or email so we don't contact you again by mistake.

Only Lewis has access to your information. Our accounts are protected with strong passwords and two-factor authentication, and we use established providers to store it.

Your rights

Under UK data protection law, you can ask us to:

• Give you a copy of the information we hold about you

• Correct anything that's wrong

• Delete your information

• Limit how we use it

• Stop using it, including for marketing (we'll always stop marketing if you ask)

• Give you your information in a format you can pass to someone else

• Withdraw consent you've given, at any time

To do any of these, email watt8lewis@gmail.com It's free, and we'll reply within one month.

If you're unhappy with how we've handled your information, please tell us first so we can try to put it right. You can also complain to the Information Commissioner's Office (ICO), the UK regulator: ico.org.uk/make-a-complaint or 0303 123 1113.

Changes to this policy

We may update this policy if what we do changes. The latest version will always be on this page, with the date it took effect at the top.